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نوع مدرک: متون چاپی سرشناسه Temporal ، Paul.، نویسنده شماره بازیابی : JF1525 .M37 T46 2014 عنوان : Branding for the public sector تکرار نام مولف : Dr. Paul Temporal. صفحه شمار: pages cm شابک/شاپا 9781118756317 (hardback) یادداشت Includes index. موضوع‌ها : اصفا
Government marketing. ؛ Government publicity. ؛ Public relations and politics. ؛ Branding (Marketing) ؛ BUSINESS & ECONOMICS / Government & Business.چکیده : "From government programs to non-profit organisations to global NGOs, organisations in the public sector are increasingly turning to branding strategies employed by for-profit companies to develop their images. Image is everything, particularly in the developing world in which many public-sector groups operate. Consequently, the public sector is the next big growth area in branding, but few books address branding strategy specific for this sector. Branding for the Public Sector fills this gap with powerful and effective branding strategies backed by case studies and examples. Author Paul Temporal covers branding architecture, brand vision, market research, brand perception, brand engagement, brand communication, managing brand change, and much more. Additionally, he covers the future of public sector branding and how organisations in the public sector may be a key driver of economic growth and prosperity through the twenty-first century. Branding for the Public Sector offers expert guidance for managers and leaders who want to build powerful, influential brands in the public sector"--
"This book presents powerful and effective branding strategies for the public sector illustrated through case studies and examples. The book covers branding architecture, brand vision, market research, brand perception, engagement, communication, managing brand change and much more. Additionally, the book highlights the future of public sector branding and how organizations in the public sector may be a key driver of economic growth and prosperity through the twenty-first century. Branding for the Public Sector offers expert guidance for managers and leaders who want to build powerful, influential brands in the public sector"--لینک ثابت رکورد: ../opac/index.php?lvl=record_display&id=5359 زبان مدرک : English
درخواست رزرو
شماره ثبت شماره بازیابی نام عام مواد محل نگهداری بخش وضعیت ثبت وضعیت امانت 6634 JF1525 .M37 T46 2014 کتاب الکترونیکی فارسی موسسه آموزش عالی بینالود لاتین عمومی اسناد معمولی موجود 7606 JF1525 .M37 T46 2014 کتاب الکترونیکی لاتین موسسه آموزش عالی بینالود مدیریت صنعتی اسناد معمولی موجود
نوع مدرک: متون چاپی سرشناسه Goldsmith ، Stephen (1946-)، نویسنده شماره بازیابی : JK468 .A8 G63 2014 عنوان : The responsive city تکرار نام مولف : Stephen Goldsmith, Susan Crawford. ویرایش : First edition. صفحه شمار: vi, 202 pages ابعاد : 24 cm شابک/شاپا 9781118910900 (hardcover) یادداشت Includes bibliographical references (pages 179-182) and index. شناسه افزوده : Crawford ، Susan (1963-) موضوع‌ها : اصفا
Internet in public administrationUnited States. ؛ Public-private sector cooperationUnited States. ؛ Cities and townUnited States. ؛ Digital mediaUnited States ؛ BUSINESS & ECONOMICS / Government & Business.چکیده : "Leveraging Big Data and 21st century technology to renew cities and citizenship in AmericaThe Responsive City: Engaging Communities Through Data-Smart Governance. The Responsive City is a guide to civic engagement and governance in the digital age that will help leaders link important breakthroughs in about technology and big data analytics with age-old lessons of small-group community input to create more agile, competitive, and economically resilient cities. Featuring vivid case-studies highlighting the work of individuals in New York, Boston, Rio de Janeiro, Stockholm, Indiana, and Chicago, the book provides a compelling model for the future of cities and states. The authors demonstrate how digital innovations will drive a virtuous cycle of responsiveness centered on "empowerment" : 1) empowering public employees with tools to both power their performance and to help them connect more personally to those they service, 2) empowering constituents to see and understand problems and opportunities faced by cities so that they can better engage in the life of their communities, and 3) empowering leaders to drive towards their missions and address the grand challenges confronting cities by harnessing the predictive power of cross-government Big Data, the book will help mayors, chief technology officers, city administrators, agency directors, civic groups and nonprofit leaders break out of current paradigms in order to collectively address civic problems. Co-authored by Stephen Goldsmith, former Mayor of Indianapolis, and current Director of the Innovations in Government Program at the Harvard Kennedy School and Susan Crawford, co-director of Harvard's Berkman Center for Internet and Society.The Responsive City highlights the ways in which leadership, empowered government employees, thoughtful citizens, and 21st century technology can combine to improve government operations and strengthen civic trust. It provides actionable advice while exploring topics like: Visualizing service delivery and predicting improvement Making the work of government employees more meaningful Amplification and coordination of focused citizen engagement Big Data in big cities - stories of surprising successes and enormous potential "--
"This book highlights the ways in which leadership, empowered government employees, thoughtful citizens, and 21st century technology can combine to improve government operations and strengthen civic trust. It provides actionable advice while exploring topics like visualizing service delivery and predicting improvement, making the work of government employees more meaningful, amplification and coordination of focused citizen engagement, and the enormous potential of Big Data in big cities"--مندرجات Machine generated contents note: Introduction Chapter 1: The Return of Retail Governance Chapter 2: Citizen Organizing Chapter 3: The Digitally Enhanced Responsive City Chapter 4: The City as Platform Chapter 5: The Responsive Employee Chapter 6: Civil Servant Empowerment in New York City Chapter 7: Obstacles Conclusion Bibliography Acknowledgments About the Authors Index. لینک ثابت رکورد: ../opac/index.php?lvl=record_display&id=6651 زبان مدرک : English
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شماره ثبت شماره بازیابی نام عام مواد محل نگهداری بخش وضعیت ثبت وضعیت امانت 8090 JK468 .A8 G63 2014 کتاب الکترونیکی لاتین موسسه آموزش عالی بینالود معماری اسناد معمولی موجود
نوع مدرک: متون چاپی سرشناسه Hardy ، Karen (1962-)، نویسنده شماره بازیابی : HD61 .H335 2015 عنوان : Enterprise risk management تکرار نام مولف : ؛Karen Hardy ; foreword by Allen Runnels. صفحه شمار: xx, 299 pages ویژگی : illustrations, map ابعاد : 24 cm شابک/شاپا 9781118911020 (hardback) یادداشت Includes bibliographical references and index. موضوع‌ها : اصفا
Risk managementGovernment policyUnited States. ؛ Administrative agenciesManagement.United States ؛ Government insuranceUnited States. ؛ BUSINESS & ECONOMICS / Government & Business.مندرجات Machine generated contents note: Figures, Tables, and Exhibits ix Foreword xi Preface: Managing Risk in the Current Federal Environment xiii Introduction 1 State of Risk Management in Government 5 How This Book Should Be Used 7 Emerging Risks Today 7 Top Government Risks 10 Criteria 11 Profiles of Select High-Risk Areas in Government 13 Chapter One Why Enterprise Risk Management? 27 Status of ERM in the Government 29 Limitations to ERM 30 Risk Management: What It Is and Why It Matters 32 What Is Risk? 33 Evolution of Risk Management 36 Traditional Risk Management versus Enterprise Risk Management 38 U.S. Federal Government Policy on Risk Management 41 Establishing an Agency Risk Management Policy 46 ERM Policy and Practice in Canada 48 Linking ERM and Internal Control 54 What Are the Standards for Internal Control? 55 Assessing Internal Control Structures 68 Overall Internal Control Summaries 68 Chapter Two Examples of Risk Management in the Federal Government 81 Health Risks 82 Security Risks 82 Financial Risks 85 Transportation Safety Risks 86 External Risks 87 Case Study: Applying Risk Management in Government: National Institutes of Health 89 Case Study: National Archives and Records Administration 95 Chapter Three Managing and Communicating Risk 105 Writing Risk Statements 111 Developing a Risk Statement 112 Inventory of Risk Statements 113 Risk Assessment Techniques 120 Chapter Four Risk Management Frameworks and Standards 125 Why Voluntary Standards? A Look at OMB Circular A-119 126 GAO Risk Management Framework 129 ISO 31000: International Risk Management Standard 135 COSO ERM Integrated Framework 138 OCEG Red Book 2.0: 2009 140 FERMA: 2002 140 BS 31100: 2008 142 An Expanded View of ISO 31000 143 Chapter Five Risk and Performance Management 151 Risk and Performance: Government 153 Managing Risk to Performance 157 An Expanded View of Strategic Risk Management 160 Risk and Performance: Private Sector 167 Standard & Poor's ERM Analysis 170 Chapter Six Building a Risk Culture 173 Risk Culture Survey 177 Chapter Seven ERM Maturity and Assessment 181 ERM Maturity Models 181 The Role of the Internal Auditor in ERM 194 Case Study: The Public Safety Canada Audit of Integrated Risk Management 196 Chapter Eight ERM Core Competencies 209 ERM Core Competency Survey 209 Summary of Survey Results 211 Federal versus State and Local Government Views of ERM 216 Chapter Nine ERM Best Practices of Federal Agencies 223 Ninety-Day Action Plan 223 Sample Implementation Plan 224 Words of Wisdom 225 Chapter Ten Conclusion 227 Notes 231 Appendix: Index of Survey Questions and Responses 243 About the Author 279 Index 281 Figures, Tables, and Exhibits Figures Figure 1.1. Evolution of Risk Management 37 Figure 1.2. Siloed and Enterprise Approach to Risk Management 41 Figure 4.1. GAO Risk Management Framework 131 Figure 4.2. ISO 31000 Risk Management Framework 135 Figure 4.3. COSO's ERM Framework Highlights 138 Figure 4.4. FERMA Risk Management Standard 141 Figure 4.5. World Map of ISO 31000 145 Figure 5.1. Illustration of Goal Relationships 158 Figure 5.2. Identifying Risks to Strategic Objectives 160 Figure 7.1. Risk Maturity Rating by Industry 187 Figure 8.1. Risk Manager Core Competency Model 210 Tables Table P.1. American Society for Public Administration Code of Ethics xviii Table I.1. Agency Hiring Activities 2 Table I.2. Changes to GAO's High Risk List, 1990-2013 10 Table 1.1. Definition of Risk 34 Table 1.2. Selected White Collar Occupational Groups, Job Series, and Potential Risks 39 Table 1.3. Policies for Managing Various Types of Risk in Government 43 Table 1.4. What Components Are in Place at Your Organization to Aid in ERM Implementation? 48 Figures, Tables, and Exhibits Table 3.1. Risk Taxonomy 107 Table 4.1. GAO Risk Management Framework Matrix 132 Table 5.1. Advantages of GPRA Implementation 156 Table 5.2. Adidas Group 2012 Corporate Risk Assessment 169 Table 6.1. Methods for Influencing Cultural Change 176 Table 7.1. Five Levels of SEI Process Maturity 183 Table 7.2. Aon RMI Five Levels of Maturity 186 Table 7.3. Treasury Board Risk Management Capability Model 191 Table 7.4. Public Service of Canada Key Risks Related to Integrated Risk Management 206 Table 8.1. ERM Components in Place in Organizations to Aid ERM Implementation 212 Table 8.2. Top Three ERM Components in Place: State and Local Government versus Federal Government 212 Table 8.3. Risk Management Training Rubric 214 Exhibits Exhibit 1.1. Template for a General Risk Management Policy in the United States 47 Exhibit 1.2. Canada's Risk Management Framework Policy 49 Exhibit 3.1. Inventory of Risk Statements 114 Exhibit 3.2. State of Washington Risk Map 124 Exhibit 4.1. Comparison of Standards and Frameworks 127 Exhibit 5.1. Overview of the GPRA Modernization Act of 2010 155 Exhibit 5.2. Six Principles of Strategic Risk Management 162 Exhibit 5.3. Strategic Risk Management Checklist 163 Exhibit 5.4. Glossary of Key Performance Terms 164 Exhibit 5.5. The Challenge of Applying Strategic Risk Management to Homeland Security 165 Exhibit 5.6 "At Risk" Brands as Reported by 24/7 Wall St. 168 Exhibit 6.1. Sample Risk Culture Survey 177 Exhibit 7.1. Canada Treasury Board Risk Management Capability Model: An Excerpt 188 لینک ثابت رکورد: ../opac/index.php?lvl=record_display&id=5543 زبان مدرک : English
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شماره ثبت شماره بازیابی نام عام مواد محل نگهداری بخش وضعیت ثبت وضعیت امانت 6831 HD61 .H335 2015 کتاب الکترونیکی لاتین موسسه آموزش عالی بینالود مدیریت بازرگانی اسناد معمولی موجود
نوع مدرک: متون چاپی سرشناسه Forrer ، John J.، نویسنده شماره بازیابی : HD3871 .F67 2014 عنوان : Governing cross-sector collaboration / تکرار نام مولف : ؛John Forrer, James (Jed) Kee, Eric Boyer. صفحه شمار: pages cm. شابک/شاپا 9781118759691 (paperback) یادداشت Includes index. شناسه افزوده : Kee ، James Edwin. Boyer, Eric موضوع‌ها : اصفا
Public-private sector cooperation. ؛ Public administration. ؛ BUSINESS & ECONOMICS / Government & Business.چکیده : "A comprehensive guide to public sector collaboration with private and nonprofit organizations for better service deliveryGoverning Cross-Sector Collaboration tackles the issues inherent in partnerships with nongovernmental actors for public service delivery, highlighting the choices available and the accompanying challenges and opportunities that arise. Based on research, interviews with public, private and nonprofit sector leaders, and considerable analysis of organizations involved in public-private-nonprofit collaborations, the book provides insight into cross-sector collaboration at the global, federal, state, and local levels. Through an examination of the primary modes of cross-sector collaboration, including collaborative contracting, partnerships, networks, and independent public services providers, the book presents a clear case for how public managers can assess the trade-offs and use these options to improve public service delivery. Nonprofit organizations, businesses, and third-party contractors are increasingly partnering with government to deliver public services. Recognizing the types of collaborative approaches, and their potential to solve public policy problems is quickly becoming a major task for public managers, with new methods and techniques constantly emerging. Governing Cross-Sector Collaboration provides specific examples and a framework for public managers to make strategic choices about how to engage private and nonprofit actors in delivering public goods and services while ensuring the public interest. The book provides effective methods for choosing, designing, governing, and evaluating networks, partnerships, and independent public-services providers, with in-depth discussion encompassing: Analysis and engagement of cross-sector organizations Fostering democratic accountability in the public interest Collaborative approaches (including contracts, networks and partnerships) and the issues associated with each type of arrangement Leadership and organizational learning in cross-sector collaboration Included case studies illustrate effective application of the concepts and methods described, providing both practicing public and nonprofit managers and public policy/administration students with insight into these emerging strategic alliances. The first comprehensive guide to public governance collaborations, Governing Cross-Sector Collaboration is an important and timely contribution to the field of public management"--
"Explores the issues inherent in collaborative contracts, partnerships and networks for public service delivery, highlighting the choices available and the accompanying challenges and opportunities. Based on research, interviews with private, public and nonprofit sector leaders, and considerable analysis of organizations involved in public-private-nonprofit collaborations, the book provides insight into cross-sector collaboration at the global, federal, state, and local levels"--لینک ثابت رکورد: ../opac/index.php?lvl=record_display&id=6050 زبان مدرک : English
درخواست رزرو
شماره ثبت شماره بازیابی نام عام مواد محل نگهداری بخش وضعیت ثبت وضعیت امانت 7395 HD3871 .F67 2014 کتاب الکترونیکی لاتین موسسه آموزش عالی بینالود مدیریت صنعتی اسناد معمولی موجود
کاربران آنلاین :46
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